Privacy policy

PRIVACY POLICY

Our Data Protection Policy

We will only use or hold your personal information if you have given us permission, if you register with us, this is verification of you doing so.

The personal information that you do agree to us holding will be continually updated and will be destroyed when the reason for its collection in the first place has ceased to exist. The personal data that you have provided will only be passed to third parties that contribute to delivering the service you have committed to.

Privacy is something that we always respect.

What information is collected about you and how is it used:

• All of the information we collect by you is obtained when you:

• Communicate with us for example using the phone or sending an e-mail
• Enter the website, or click on links to any external websites through our website
• Enter competitions, promotional offers or customer surveys
• Registering to our website in order to buy products

• The information we gather from you may be used for below business purpose:

• To fulfill or meet the reason you provided the information.
• To provide, support, personalize, and develop our products and services.
• To create, maintain, customize, and secure your account with us.
• To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
• Improve efficiency and effectiveness of our website for you
• Make our services feel exclusive and tailored to your individual needs
• Improve the allocation services such as adding points to your loyalty scheme
• To personalize your Services experience and to deliver content and product and service offerings relevant to your interests, including offers and ads through our Website, third-party sites, and via email (with your consent, where required by law).
• To help maintain the safety, security, and integrity of our products and services, databases and other technology assets, and business.
• For testing, research, analysis, and product development, including to develop and improve our products and services
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulation
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our users is among the assets transferred.

Third Parties

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose. We share your personal information with the following categories of third parties: Service providers and Data aggregators.

We will never sell or rent your personal information to any third party agencies. We may however use you information when working with affiliates who help with aspects of improving your experience such as public relation agencies.

Consent

Your consent is given when you access our website, if you do however wish to opt out of consenting to our website then you can contact us in writing

Security

We will always make sure that we keep your information secure especially when it comes to your card details and personal information. We promise to never release any of your details to third parties for marketing purposes other than our own.

We comply fully with the data protection and consumer legislation codes of conduct, we will always treat your information as fully confidential. All of the information that is provided to us by you is held in our secure servers.

Phishing

Phishing is the attempt of somebody tricking you into giving away personal details which will be used for fraudulent and improper use. We will never ask you for your personal details via e-mail. If this happens then please contact us.

CHILDREN'S POLICY

Services are not intended for Children. You must be at least the age of majority in your place of residence to use the Services. The Services are not directed to or intended for use by minors. 

Changes to our policy

We hold the rights to change the policy at any time without any notice given.

Queries

If you have any queries then we welcome you to contact us.

This policy along with our Terms and Conditions explain how the our website will use the information that gets saved on to our database and what the cookies do that are left on your device. This policy will also explain your rights with regard to the information that we hold about you. By using this website you agree to this policy and our Terms and Conditions.

How we use cookies

A cookie is a small file which will ask your permission to store itself on your computer. When you agree, the file gets added and the cookie helps us analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application will gather information about your preferences and tailor its operations to your needs.

We also use traffic log cookies to identify which of our pages are being used. This can help us analyse data about the web page traffic and improve our website in order to tailor it to your needs. We only use this information for statistical purposes and then the data is removed from the system.

Overall, cookies will help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Our cookies never give us access to information about you or access to your computer. Only the data you choose to share with us will be shared with us. You can choose to accept or decline these cookies. Most web browsers do automatically accept cookies, however you can modify this using your browser settings to decline cookies if you prefer. This could prevent you from taking full advantage of the website.

Necessary cookies

Necessary cookies enable you to easily navigate your way around our website. They contribute to the main features that make our website user friendly, and without them you will not be able to 'add to' shopping basket and still navigate your way around the website. E-billing will also not be available. The cookies provide access to security areas that make our website safe for you.

Performance Cookies

These cookies do not store any information about the user and are kept completely anonymous; they are simply present to collect data on which web pages are visited and how the website runs on various pages. These cookies improve the future use of the website purely for your benefit. By using the website, you agree that these cookies can perform whilst you are using the website.

Functionality Cookies

Functionality cookies allow us to remember things about you that we feel will enhance your experience when using the website. This can be things such as remembering the language you use and what text size you prefer. The reason we do this is we feel that it is important for you to have easy access to our website as and when you need it. By using our website you agree that we can use cookies to enhance your experience. These cookies are unidentifiable and do not track your history on any other sites or record any personal information.

Advertising and targeting cookies

Our advertising cookies will be used to deliver advertisements that are more relevant to you and at the same time they will reduce the adverts that you have already seen, meaning you will not see the same advert numerous times in one sitting. We also use these cookies to monitor the effectiveness of using these advertisements that are placed by advertising agencies with permission from us. These cookies will not be able to analyse or save any personal data from other websites. They are only used to advertise to you on behalf of us when you are using other websites.

Managing Cookies

You can manage cookies through your internet browser; you can change the settings via your internet browser. It is possible to stop cookies altogether. You can also make websites ask for your permission when trying to store cookies on your device, meaning you can always keep on top of what cookies are stored on your device. If using a shared computer, for example a library or work computer, then it is advised that you make sure you log out before leaving the computer. If you disable cookies then it will result in content such as shopping basket and e-billing not being accessible until you enable the necessary cookies.

List of cookies we use

COOKIE name COOKIE Description

CART The association with your shopping cart.

CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly

COMPARE The items that you have in your compare products list.

CURRENCY Your preferred currency

Cookie for Google Analytics

One important feature we use in Google Analytics that should be mentioned is the Demographics and Interest Reporting, which sets a third party cookie on visitors' browsers in order to target them with Advertising on the Google Distributed Network. You can read more about the feature in the help center.

Here are useful links if you would like to be removed from our Google Analytics tracking:

1. Opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager
2. Google Analytics opt-out browser add-onWe collect anonymous information both directly and via use of third party services such as Google Analytics and based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting).